Job Description
• As an Infrastructure Engineer you will be working in a challenging environment, supporting the business in day to day operations, as well as facilitating business changes.
• The primary responsibility of this position is to develop, maintain, continuously improve, and support both internal and client-facing IT infrastructure, including servers, storage, networks and telecoms systems.
• You will be providing expert infrastructure oversight, ensuring successful delivery and performance of IT services for our clients and the fulfilment of our obligations and Service Levels Targets. This includes:
o Managing, maintenance troubleshooting Microsoft Exchange Server 2010, 2016, Exchange Online
o Performs routine maintenance tasks infrastructure systems such backups, patch management hot fixes.
o Monitors database maintenance provides appropriate recommendations, when required.
o Participates testing efforts coordinates feedback test results.
o Analyzes reports operational metrics understand and ensure success process improvements.
o Seeks technical assistance escalates problem, when necessary.
o Works Engineers, Vendors, Architects when issues appear systemic cannot resolved.
o Recommends procedures controls problem resolution creates temporary solutions until permanent solutions can implemented.
o Reports security issues when appropriate gathers required information.
o Analyzes audit trails detect systematic security violations.
o Makes recommendations improve security participates investigations needed.
Job Requirement
• Technical Qualifications and Experience
o Computer Science Degree
o Proven ability collaboratively pursue issue resolution push long term permanent solutions on-going problems. Security principles application delivery
o Experience – minimum 1-2 years’ experience with Microsost Exchange
o Personal attributes and character
o Ability learn skills quickly keep up date technology.
o Desire share knowledge other team members
o Good at problem-solving skills. Honest willing acknowledge mistakes
o Able take ownership decisions ensure tasks completed. Hard and willing support go-lives