• Involve with ATM Core team to implement ATM, Mobile banking and other payments platform projects.
• Manage, monitor, and report ATM, Mobile banking and other e-channels availability and stability.
• Daily operation including user management (user creation, edit and delete), technical support, reporting, EOD and import or export file.
• Implement configuration and parameter setting in CMS and Terminal
• Manage and control ATM, Mobile banking and other e-channels standard security, policy, procedures and guideline to ensure ongoing maintenance of platform security.
• Work with core banking team for report consolidation, process flow and troubleshoots support.
• Work with DBA team to upgrade and test switching system as required from software vendors to ensure that software is up to date with security compliance.
• Work with business department to develop products, reports, testing and other services with ongoing business requirements.
• Work with CMS vendor to test new product and fix issue
• Work with branch staff to perform maintenance and fix issue
• Solve issues related to responsible system on helpdesk tasks.
• Create user manual/internal process of ATM/POS, MB/IB and other e-channels.
• Coordination with business department response to ATM and Mobile banking compliant, security, issue and other services related.
• Ensure ATM and Mobile banking service management standard are met with service management process are followed
• Work with risk department to manage disaster recovery and business continuity plan to ensure compliance to all of system and alignment with ongoing business requirements.
• Develop the report to support all existing systems (Backend and Frontend).
• On time support troubleshooting on reports and related in-house systems

• Take end-to-end technical ownership of digital journey implementation, solution development, and life cycle support
• Analyze, be prioritize, and communicate technical requirement for insurance solutions
• Coordinate with main technology partners to implement new feature and solutions against tight development timelines
• Represent technical solution towards our distribution partner on an operational level
• Accompany partner onboarding processes from a technical perspective
• Work with implementation partners to design software solutions integrated into overall software landscape
• Support insurance solution to shape solution development roadmap

capacity meet existing and future requirements that help to enhance and achieve long term goals for the bank.
• Practices server and storage asset management including maintenance of server and storage component inventory and life cycle management.
• Plans, develops, designs server and storage management, and maintenance projects, including policies and procedures, operational improvements, backup, and archival files, and evaluates new technology integration.
• Conducts research and makes recommendations on server products and standards in support of server procurement and development efforts.
• Performs cost-benefit and return on investment analyses for proposed server and storage to aid management in making implementation decisions.
• Negotiates with vendors, outsourcers, and contractors to secure server products and services.
• Manages and ensures optimal operation of all server hardware and equipment including AVR, UPS, Cooling, FM200, Data Center facility, and so on.
• Monitors utilization trends, manages server and storage performance, and assures maximum uptime.
• Performs ongoing analysis, capacity planning, and technical tuning of the server and storage to improve performance.
• Develops strategies for maintaining server and storage infrastructure.
• Directs and administrates a contingent of server and storage analysts for conducting performance reviews and corrective action.
• Hires, trains, and supervises the services staff to ensures that the staff is empowered to exercise initiative and work creatively, participate productively in teams.
• Engages in regular professional development activities and cooperate and communicate well with others.
• All other matters ancillary to the above and to perform any other related issues that management may require from time to time.

• Create and enforce plans that will help meet the needs of customers
• Build long-term relationships with clients and customers
• Work quickly to address and resolve customer issues
• Notify the sales team of new sales and cross-selling opportunities
• Become familiar with the competition to stay ahead of them
• Encourage high-sales and good customer service practices
• Create strategies and work with clients to boost their brand
• Help promote and maintain a positive company image

• Market bank products to individuals and firms, promoting bank services that may meet customer’s needs.
• Supporting the Micro & MSME loan product that branches need to sell and do.
• Following up the performance and loan quality.
• Following up and leading to do the standard land price and businesses profile.
• Coordinate and support to branch staff about policies, memos, and guidelines related to loan processing and correction their mistakes and/or errors of completing the loan documents.
• Providing the recommendations of the loans that were assess to MSME Lending Evaluation Manager/Deputy/Head Department/MSME Credit Committee.
• Training and contributing good experiences about loan assessment and communication skill to COs, CCOs and BMs and training staffs related Lending and ensure that all trained staffs will be able to perform their duties well
• Conducting periodic internal controls and check on areas are concerned.
• Monitor the performance of Funding Raising through online and dealing with new potential partners
• Communicating and building relationship with partners
• Facilitating, monitoring, and reporting about the partnership.
• Reviewing Credit Guidelines and Practices with management on an ongoing basis, recommending changes where necessary.
• Raising up all lending issues from branches/subordinates and suggestion the ways for improving to Deputy/Head of Micro Lending Department.
• Adhering to high ethical standards and complying with all regulations/applicable laws.
• Completing projects on a timely basis as assigned by management.

• Planning:
o Participate in opening meetings with clients to explain the scope and objectives of the audit engagement to client and provide an overview of all steps in the audit process
o Develop a thorough understanding of business processes in scope for assigned audits and document the processes in flowcharts and / or process narratives. Identify and document inherent risk and controls within the business processes
o Fieldwork:
o Develop a risk-based test plan by selecting appropriate audit approach, test procedures and sampling criteria based on professional judgment and departmentally defined internal audit methodology
o Perform audit tests and prepare working papers in accordance with professional IIA standards and Cambodian IA methodology
o Evaluate the adequacy of process design and the effectiveness of controls in meeting business and control objectives. Identify and document control and process weaknesses and provide evidential support for findings
o Proposed practical and value-added recommendations to address control weaknesses and / or process inefficiencies
o Organize and reference work papers for review
o Participate in closing meeting with client at the end of the fieldwork, providing clear explanations for identified issues
o Reporting:
o The preparation of a concise and informative audit report to effectively communicate the findings and recommendations to the department and Officers

• Recruit Card by doing direct sale/ corporate sale in order to fulfilling company target, which is set by section head
• Manage customers’ complaint and good at problem solving
• Report preparation about card performance
• Responsible for recruit new merchant
• Give right to approach customers with selected companies by providing a good service
• Prepare merchant agreement.
• Perform the strategic, tactical and supports in strengthening relationships with merchant.
• Prepare diary note for marketing advertisement.
• Monitor installation of marketing advertisement material in merchant shop.
• Prepare daily, Weekly, and Monthly reports for direct manager.
• Renders other services and tasks assigned by management.

• Identify and analyze main root causes of loan accounts fall overdue
• Set recovery target, priority, strategies and effectively solve overdue loan accounts
• Manage and control matters to delinquent loan accounts regularly
• Constantly execute collecting those delinquent loan accounts based on the recovery policies procedures
• Ensure that appropriate actions taken towards the objectives and fully recover the overdue amounts
• Monitor overdue accounts on the daily basis
• Allocate the prioritize tasks for the effective analysis of recovery system reports
• Meet with various clients/partners in difficult situations and negotiate for loan settlements, charged off loans and submit appropriate recovery documentation to obtained appropriate approvals from management
• Facilitate activities through effective relationship with branch staff, province staff, concerned departments as well as local authorities
• Prepare regular reports of collection status such as visiting the home/business of the overdue loan as daily, weekly, monthly, quarterly and yearly basis
• Report the management about the legal process if the legal proceeding is engaged

• Conduct independent credit risk assessments on loan applications and submit to loan committee for approval
• Examine financial transactions and credit history case by case (applications, statements, balance sheets, legal documents and etc)
• Evaluate the financial status of clients including financial ratios, trend, cash flow analysis, and financial projections
• Evaluate clients’ credit data and financial statements in order to determine the degree of risk involved in lending money to them
• Analyze the data and preparing reports about the degree of risk in lending money to clients
• Analyze client records and using the data to recommend payment plans
• Monitor loans for compliance
• Draft models of credit information that predicts trends and patterns
• Make a plan for annual credit review (twice a year)
• Other tasks assigned by management

• Maintain a risk register based on the identified applicable laws and regulations, fraud schemes, know your customer (KYC) and AML considerations.
• Controls Catalogue: Based on review of procedures and walkthroughs, maintain an inventory of internal controls and map them to key risk areas.
• Issues Management: Track the progress of remediation of control weaknesses identified by Internal Audit, self-testing, or controls assessment.
• Risk Assessment: Assist in the execution of the corporate compliance and fraud by identifying the key risks and assessing mitigating controls to determine the risk profile for the bank.
• Risk Monitoring: Assist in the development and monitoring of key risk indicators (KRIs) that are mapped to various risks to determine elevations in risk and proactively implement risk mitigation measures.
• Emerging Risks: Identify emerging risks that present new regulatory, fraud, or money laundering risks. These includes risks associated with new products and services, customer types, geographies, and channels.
• Data Analytics: Coordinate the collection of risk information from source systems, departments, and reporting. Analyze the data and apply to various key risk areas to update the risk profile.
• Assessment Planning: Assist to settle and adjust the assessment process reflecting the risk analysis of information
• Policy and Procedure Maintenance: Provide assistance to in developing and updating policies and procedures by enforcing document standards.
• Manage Document Library: Manage the publication, dissemination, and availability of compliance and financial crimes policies and procedures