• Ensure branch’s operation are run smoothly
• Ensure brand shop target are met the plan
• Ensure all seasonal promotion and activities are plan and implement smoothly
• Ensure brand shop and team to execute company plan accurately
• Managing & monitoring all branch operations
• Staffing (recruiting, training, coaching, and compliance)
• Planning promotional activities to increase traffic flow for branch shop

• Execute social media marketing strategy and campaign by publishing the content, running ads, and implementation schedules.
• Promote the company's products and services on various social media channels.
• Build social media content planning and execute it through competitive and targeted audience.
• Optimize each social media platform to increase the company's social content visibility.
• Achieve audience engagement by exploiting all aspects of social media marketing roadmap.

• Design creative artworks for digital ads social media content, Web content, App Contents, any other graphic request by digital and media team.
• Work with digital marketing team for monthly content production planning and supplying
• Assist video editor for creative graphic as requests
• Maintain the visual consistency of a brand’s communication through digital channel.
• Manage schedule workload so that the necessary creative and communication project are priorities.

o Uses programming languages and development skills to create, test, and develop applications on mobile devices.
o Writing clean, readable, and testable code
o Ensuring the best performance and user experience of the application
o Fixing bugs and performance problems
o Working with back-end developers, designers, and the rest of the team to deliver well-architected and high-quality solutions
o Work in AGILE application development
o Other Duties
o Assist CBC management with other tasks as required.
o Take initiative in doing another task appropriately
o Other duties as assign by supervisor or line manager.

• Identify issue and provide accuracy information to members
• Handle all incoming and outgoing correspondents’ emails/phones to/from members
• Ensure all inquiries, comments, complaints, and action taken are logged
• Take action and follow up the members on data upload issues, outdated account, duplicated account, late upload or no enquiry etc. for Consumer Commercial Bureau.
• Process customer requests/orders/changes/returns according to procedures and/or guidelines
• Identify the system issues of Bureau Stream and work with related unit/department to fulfill the gap
• Manage and maintain the pending of request
• Assist in development forms, guidelines or procedures for Customer Support Unit
• Conduct the refresher training to existing CBC members
• Weekly tracking on the unsolved issues
• Monthly report of the issue handling

• Data Integrity
o Assists in finding more validation rules regarding to data quality and accuracy to prevent more issues occurred from data submission by Members.
o Implement quarterly Data Verification with member, CMA and/or NBC data.
o Support operation and/or business team in any data extraction request.
o Keep updating Help Desk Tool
o Maintain and update Monthly/Quarterly issue automate sending to members.
o Join testing system enhancement as required.
o Data manipulation
o Carefully check and perform data correction as requested.
o Perform batch merge entities
o Develop procedure to run bulk data fix and ensure the process of manipulation is accurate.
o Document and Report preparation
o Assist in developing document Process and Procedure Document in data manipulation and data quality check.
o Prepare monthly log data change.
o Generate and check monthly/quarterly NBC report.
o Any other tasks assigned by the supervisor.

o Understand core application functions processes, workflows and data structure
o Maintenance, monitoring and supporting daily core application operation
o Optimize maintenance and deployments to ensure integrated functioning through backend/B2B integration
o Work under pressure, meet deadlines, and be flexible in working on multiple projects simultaneously
o Document and create visual representations of systems and their inputs and outputs.
o Other Duties
o Assist CBC management with other tasks as required.
o Take initiative in doing another task appropriately
o Other duties as assign by supervisor or line manager.

o Monitoring and analysis of cyber security events with the use of SIEM, IDS/IPS, DLP, Antivirus and other tools.
o Maintaining, coordination and evaluation incident management with related team.
o Execution security events and incidents, detect, and report/direct remediation actions.
o Investigate security breaches and other cybersecurity incidents.
o Analysis of phishing emails reported by internal users.
o Install security measures and operate software to protect systems and information infrastructure, including firewalls and data encryption programs.
o Help colleagues install security software and understand information security management.
o Research security enhancements and make recommendations to management.
o Stay current on IT security trends and news.
o Prepare reports information security report daily, weekly and monthly.
o Other Duties
o Assist CBC management with other tasks as required.
o Take initiative in doing another task appropriately
o Other duties as assign by supervisor or line manager.

• HR Related Tasks:
o Prepare recruitment and selection process (Post jobs Announcement, Shortlist, Interview, evaluating, reference check, appointment and contact).
o Assist his/her line manager on monitoring staff attendance, leave management record and ensure it proper record and application is accuracy.
o Assist his/her line manager on ensuring the policy and procedure are communicated, understood and adhered by all employees.
o Coordinate on organizing and monitoring the staff performance appraisal, for the probation completion and annual appraisal.
o Assist each Manager/department head/supervisor, ensure they have fully understood the process and no bias was applied.
o Develops Human Resource official forms to be used in the Company to meet the standard established
o HR Employee personal record management and filing.
o Assist int’l employees with expatriate assignments and related HR matters, to include non-immigrant and immigrant visa matters.
o Maintains integrity of HR data and employee records in accordance with legal requirements and best practices.
o Assist in new staff orientation program; review and feedback process to ensure new employee is catching up with works & the environment.
o Coordinate for staff training and development and monitor on all e-learning platforms.
o Ensure legal ethical compliance relevant to Cambodian Labor Law and company objective.
o Working with and ensure the strong relationship with government agencies on related HR matters
o Administrative and Procurement Tasks:
o Mange filing, storage, and security of the necessary documents and office
o Manage and issue employee ID and security Pass
o Monitor the office stationary and supplies
o Preparing the procurement request form for the procurement committee
o Work with related department on procurement project
o Other administrative tasks assigned by Line Manager

• Assists and participates in planning and organizing audit assessments.
• Assists in designing and reviewing internal control framework and risk assessments.
• Ensuring compliance with policies, procedures, laws, and regulations were implemented by all staff and management of the Company.
• Draft audit report for line manager review and participates in the debriefing the internal audit report to head of auditee.
• Monitors and ensures the audit evidence and working papers of each completed audit fieldwork are appropriate and sufficiently obtained and document within the acceptable quality.
• Follow up during the audit task and previous audit recommendations to assess whether all recommendations have been actioned by the auditees responsible and to classify the status of each recommendation
• Motivating, guiding and directing staff on audits to ensure achievement of developmental initiatives and promote effective teamwork
• Assist Audit Manager to perform his/her tasks as required or undertake other duties as maybe required from time to time.