• Principal Accountability & Responsibility:
o Preparing Daily report.
o Record accurate inspections carried out in line with the site documents.
o Training for new worker about the safety requirement on site.
o Do safety Toolbox Talk and Specific Training and safety induction.
o Safety Equipment and Waste Management and housekeeping system control.
o Analyze risk of each work on site and propose a solution to reduce the risk and hazard.
o Control the Security Guard to keep the site secure.
o Emergency Instruction, First aid arrangement, Fire prevention.
o Manage and supervise temporary work.
o Implement the safety procedures to the contract employees.
o Control stock of HSE equipment and tools.
o Planning for PR HSE equipment and tools.
o Quality duties:
o Make a commitment to achieve the objectives defined in the VCGP company policy. Respect all the procedures relating to the position.
o Share and feed-back non-compliance, complaints of the client, preventive actions and ideas of improvement.
o Contribute to promote the brand image of the company.
o Keep a lid on company’s information.
o Health, Safety and Environment duties :
o Respect HSE company rules.
o Report any unsafe situation.

• Principal Accountability & Responsibility:
o To ensure accuracy of all monthly applications including assessment of all Variations for accuracy in time and cost analysis.
o Preparing Bill of Quantity (BOQ) and keep updating the estimated quantities as detailed design information is available.
o Valuing completed work
o Assist procurement by preparing tender and contract documents, including bills of quantities for tender enquiries and subcontract.
o Providing advice on contractual claims and preparing cost impact of variation to contract.
o Evaluating subcontractor's payment requests based on actual progress and recommend for payment.
o To advise from time to time on cost control and budgeting.
o Identifying, analyzing and developing responses to commercial risks.
o Health, Safety and Environment duties:
o Respect safety instructions
o Report any unsafe situation

• Promoting the products and services of the bank to clients and public
• Collecting all client’s required documents for each product’s application including loan and deposit to ensure their eligibility for each type of products
• Communicating with clients to ensure their application is smoothly processed.
• Preparing clients’ application for getting approval
• Achieving monthly plan on each assigned product.
• Handling the daily activity and other tasks after completing clients ‘application.
• Providing good service and communication with the potential and existing clients
• Handling clients’ issues relating to the bank products and take a prompt action to solve the problem
• Handling other tasks assigned by Manager

• Respond customer’s calls and messages (in social media channels, emails and the Bank’s website) by following the given standard script and the standard of customer service of DGB Bank.
• Ensure that the responds of messages (social media channels, emails and Bank’s website) is provided on time.
• Handle and resolve customer issues or complaints and/or identify the priority issues/complaints to the right key person in-charge.
• Register complaints into system in accurate manner.
• Provide customers the product and service consultations, specifications, terms and conditions.
• Act as a focal point to refer customers to related teams of the bank product for further cross-selling and achieve sales target.
• Complete call logs and prepare call reports on the timely manner.
• Contact businesses or private individuals by phone to survey about the service provided by DGB Bank.
• Keep up to date with DGB’s products to ensure superior product knowledge. Handle tasks assigned by Manager.

• To assist Risk Management Manager to implement Operational Risk Management Policy & Guideline.
• To conduct operational risk identification and assessment in business units;
• To implement risk strategic in other to prevent, eliminate, mitigate and transfer operational risks.
• To assist business unit in development of key risk and control indicators;
• To coordinate with other Departments/Branches in performing operational risk reviews.
• To coordinate/ facilitate business unit to conduct Risk and Control Self-Assessment.
• To develop an action plan for any control that identified as inadequate or ineffective.
• To coordinate with Business Unit to perform a Risk and Control Self-Assessment Refresh.
• To advise on operational risks and controls.
• Monitoring the action plan and escalate.
• Tracking and monitoring Operational Risk Event/ Loss Event Data (LED) for business units/ branches.
• Performing investigation and root cause analysis of Critical, High and impact events.
• Escalating Critical or High impact events to senior management.
• To assist BU to log and monitoring on Control Gap Management (CGM).
• To perform LED trend analysis and reporting to Risk Management Committee.
• To update Monthly CGM to Risk Management Committee.
• To implement Business Continuity Plan Procedure (BCP) for the Bank.
• To implement New Product Approval Guideline (NPAG) for the Bank.
• To conduct risk assessment on new product service, follow NPAG.
• Making sure approval for new products & services are obtained follow NPAG Guideline.
• To follow up management review on post product approval (Product Performance).
• To conduct Key Risk Indicator (KRI) & Key Control Indicator (KCI) Review for each business functions.
• Reviewing and advising on bank new policies, guideline, outsourcing service & activities or material change on working processes.
• To conduct Operational Risk Management Training, and Other tasks assigned by Risk Management Manager.

• Daily monitoring card system performance to ensure that the system works smoothly for all card types (Visa, Mastercard, Union Pay, JCB and CSS), ATM and POS for both On-Us and Off-Us cards.
• Set up and update the card system parameters as and when the job operational requirement
• Maintain all card system application servers connect to Oracle database server, all application to Oracle Database.
• Assist Technical Card Manager to develop or enhance reports which are required for business purposes
• Create new user in system, assign user rights and install card system applications on PC
• Create new terminal keys, assigned new key into terminal and do configuration on the terminal in system
• Assist Technical Card Manager to setup, maintenance any required system environment for SIT, UAT, PRODUCTION.
• Provide as assistant and guidance to all staff who could experience some difficulty or encounter card system issue which can't solve on time or interrupt their operational work

• Develop and design new banking products based on the market trends. Set up policies and guidelines of the new developed products.
• Involve in testing SIT and UAT of new products.
• Keep the policies, procedures, guidelines and form of each product up to date Involve in products’ policies and guideline translation
• Work closely with vendors, management and regulatory authorities on the tasks relating to the bank products;
• Design and review operational forms to facilitate daily banking transactions for customer/branches; Prepare training materials and provide training to relevant staffs on products and services
• Work closely with other relevant departments, units and branches to ensure the readiness before implementing each business project
• Gather feedback and provide recommendation for improvement of the policy, guideline and workflow; Other tasks assigned by line manager;

• Establish and maintain relationships with consumer, community, employee and public interest groups.
• Build public relations strategies that influence public opinion and promote the bank’s products and services.
• Monitor the media contents for PR project before going on air/public. Lead and coordinate digital communication strategies.
• Coordinate and response to stakeholders on CSR activities.
• Develop creative design concepts for products feature and all promotions/printing materials of the Bank.
• Create images and message that identify products.
• Review layouts of products design and all promotions/printing materials of the Bank and suggest improvement if needed.
• Make and edit video.

• Provide helpdesk support and solve problems regarding hardware, software and network.
• Maintenance, setup and configure camera security system, network, and phone line
• On-site training with IT members and users
• Ensure on time delivers of the outputs
• Other tasks assigned by manager

• Develop, maintain, enhance and troubleshoot existing applications.
• Develop, maintain and execute automation tests to ensure sufficient test complete.
• Work with the application development team in delivering the project and deliverables with time and good quality.
• Well coding, designed, efficiency.
• Report and other task assigned by IT Manager.