• Own the new establishing units/department of CX with strong self-motivation under Retail Banking Division and working with stakeholders including all respective Head, Branch Management, BM, RM, Marketing and various units.
• Propose and drive the new CX initiative across bank network include Full Service Branch, Non-Full Service Branch and various units (applied CX) including alternative channels (IB, Apps, Call Centers).
• Train the trainers related to CX across nationwide on implementing projects.
• Measure the effectiveness, change, and other propose upcoming or adopt new technologies related to CX.
• Require exposure to provinces.

• Follow up and lead to do the standard land price and businesses profile.
• Assess and Analyze the Micro Loan product in the market.
• Train, share, coordinate, and support to branch staff about policies, memos, and guidelines related to loan processing and correction their mistakes and/or errors of completing the loan documents. And contributing good experiences about the loans.
• Follow up the performance and loan quality.
• Monitor and report about loan quality that approved by branch/Micro & MSME Lending Division (always check the client overdue and report to own division).
• Conduct periodic internal controls and check on areas are concerned.
• Facilitate, monitor, and report about the partnership and then monitor the performance of Funding Raising through online and dealing with new potential partners.
• Review credit guidelines and practices with management on an ongoing basis, recommending changes where necessary.
• Review and implement target planning of Micro & MSME Lending Division and relevant departments effectively and in a responsible manner.
• Adhere to high ethical standards and comply with all regulations/applicable laws.
• Do refreshment to staffs on guideline, procedure, and improve weakness points timely or at least once within 06 months.
• Raise up all lending issues from branches/subordinates and suggest the ways for improving to Deputy/Head of Micro Lending Department.
• Performing other various duties as assigned.

• Promote and sell the financial products (loan and non-loan) to clients
• Help customer by answering questions and responding to any requests
• Collect client information, prepare and submit loan documents for assessment
• Analyze and interpret financial statements of borrower’s business, cash flow, and family status in order to access the repayment capacity and financial soundness of the borrowers
• Conducts sit visit of secure collateral and valuate the collateral value by follow guideline
• Training and Educating the credit rule and policies strictly to borrowers before processing the loan documents
• Network to improve the presence and reputation of the branch and company
• Performs other various duties as assigned

• Promote Bank Products for both loans and deposits
• Liaise with potential clients and depositors
• Process loan and write up credit memo
• Assist to recover bad debt of the branch

• Ability to understand LOLC’s E-Channel systems like Mobil Banking, Internet Banking, Tablets, FAST, CSS, RFT, Bakong, CSS and etc. and coordinate with internal and external stakeholders;
• Ability to understand business flow of IT & Digital systems;
• Work with call center team on failed/abnormal transactions happened from LOLC’s E-Channel systems (FAST, RFT, CSS, Bakong, and other systems);
• Track all failed/abnormal transactions of LOLC’s E-Channel systems (FAST, RFT, CSS, Bakong, and other systems) and ability to understand root cause;
• Prepare statistic and graph reports for management related to failed/abnormal transactions in daily, weekly, and monthly basis;
• Attend meeting as and when required and the ability to take the key notes to produce as a document;
• Support the IT staff to test solutions/software as and when required;
• Perform other tasks assigned by the management;

• Assist in HR compliance, maintaining and updating personnel files
• Assist in copying and sending personnel files to branches.
• Assist in coordinating internal trainings in term of materials, facilities, and arrangement Assist in calling to branches for training purposes.
• Assist in copying and preparing training documents.
• Assist in typing training documents in English and Khmer and Assist in training data encoding.
• Perform other tasks assigned by manager.

• Conduct regular institutional market survey including customer satisfaction, and customer dropout survey.
• Conduct market demand survey to keep track of the market trends on financial products.
• Conduct marketing research studies and analyze findings.
• Conduct feasibility studies on new products and services opportunities.
• Knowledge on developing research proposal.
• Conduct monitoring and evaluation on financial services and related projects.
• Conduct microfinance environmental analysis and competition analysis.
• Assist unit manager in develop and update market research manual.
• Assist in Business Intelligence (BI) analysis.
• Write research report focus mainly on finding and result to the management.
• Perform other tasks assigned by manager.

• Prepare documents/guidelines to related tasks.
• Day to day operational tasks such as proactive maintenance, monitoring performance, incident and problem management, backup & recovery across the network configuration.
• Assign user passwords and privilege and maintain data integrity.
• Learn and understand System Administration functionality.
• Work as team to support user and report to supervisor.
• Has self-development by research, training internal and external.
• Bright/Innovation idea for self/team improvement is additional benefit.
• Fully support, configure, maintain and upgrade corporate customer’s networks and in house servers.
• Install and integrate new server hardware and applications.
• Support and administer third-party applications.
• First line support for hardware/ software problems. Monitor problems and report the issue to Local Services Partners or vendors.
• Ensure network security and connectivity.
• Resolve problems reported by end user.

• Train & provides the sale strategies to branches such as sale promotions through marketing activities in potential villages, communes, schools, and factory zones to attract the new and existing clients.
• Visit underperforming branches & calls to follow up and receive the calling with all financial sales advisors, Head Financial sales advisors, and Branch Managers for sale consultations, obstacles and solution to overcome the weaknesses.
• Prepares and leads special promotion plans for general business & Asset Backed products.
• Guides and leads all financial sales advisors, Head Financial sales advisors, and Branch Managers to make a good relationship with the business stakeholders/community in the area.
• Conduct the field visiting, direct and guide staff, BMs on how to achieve plans.
• Perform other tasks assigned by Chief Channel Officer & Head of Business Department.

• Prepares and implements the training budget.
• Develops Training Needs Assessment of company and plan the training program accordingly.
• Sets behavioral training objectives and develops training and development plan.
• Travels to branches to identify and analyze the training and development gaps and propose the training courses and activities to business team.
• Develops, implements, and monitors training program within LOLC.
• Builds and establishes professional relationship with the institutions/people you think will have direct or indirect influence on the implementation of Staff Training and Development Plan.
• Supervises development of curriculum/syllabus and the needed materials/references.
• Supervise training course arrangement support, course development, course delivery, course evaluation, process measurement, and training cost management.
• Develops in-house capability of training staff and resource persons.
• Ensures that all training conducted with quality and properly documented.
• Coordinates selection of participants to foreign and in-country training programs.
• Initiates conduct of post-training impact evaluation to determine training effectiveness on the job.
• Develops and implement training follow up after in-house training.
• Provides support to department head in responding to training issue.Coordinate efforts to ensure that full utilization of training facilities, processes, resource person and equipment.
• Perform other tasks which assigned by Head of HR.