Job Description
Primary objective of the position:
To provide technical support & expertise for the Admixture systems business, with frequent interaction with sales teams and external parties such as customers, contractors, consultant and distributors
Responsibilities:
- to provide expertise in technical support to sales team and customers, both pre-sales & post sales business. Provide advice on product suitability and its application.
- Act as a technical support provider, trouble- shooter, and technical consultant to handle customer complaints including site visits, follow up as well as prepare investigation report
- Carry out and ensure activities such as material preparation, trial mix, product demo, testing etc. are in accordance to standard/in-house procedures in order to maintain a high level of reliability and quality in the laboratory as well as site.
- Prepare and maintain record of in-house and external test data to ensure traceability of all testing information
- Analyze test results and report findings as well as put forward recommendations and/ or next steps.
- Ensure any abnormal test results are reported; investigate and recommend improvement ways.
Product Application & Development
- to provide technical guidance/assistance to customers for product application. troubleshooting through engaging sales person, customers and carry out lab test to share and enhance customer product knowledge
-Support business by providing technical guidance/assistance to customer for product applications, including mix design optimization and trouble shooting to enhance pre and post sales service.
- Propose and issue mix designs according to customer and performance requirements
- responsible for the accurate preparation of samples according to product formulation, to cater for laboratory evaluation as well as upon customer requests.
- Support team members in product development & production optimization exercise to meet customer & market requirements
Others:
- Ensure safe practices are followed at all times.
Job Requirement
- Bachelor degree in civil Engineering or other related field
- able to communicate in English, and Chinese is a plus
- Minimum 1 year in concrete admixture or construction related fields
- Competent in Ms. Office
- Communication and Interpersonal Awareness
- Have a enthusiastic and like to work in dynamic situation
-able to adapt and work under pressure to achieve company goal and strategy
- Flexible and independent
- Professional and confidential