• Support the Store Supervisor in the daily store operation, inventory management and customer management.
• Welcome customers as they enter our store.
• Identify clients’ needs and help them find clothing items that fit their body type.
• Provide accurate information (e.g. product features, pricing and after-sales services).
• Answer customers’ questions about specific products/services. Cross-sell products.
• Pick and recommend shoes and accessories that complement clients’ outfits.
• Create complete looks from head to toe to match clients’ style. Offer personalized styling tips.
• Inform customers about fashion trends and stay up to date with new products.
• Suggest alternative outfits and colors to create unique looks.
• Provide product details, including fabrics, wash care instructions.
• Conduct price and feature comparisons to facilitate purchasing.
• Inform customers about loyalty program, discounts and special offer.
• Ensure proper product presentation and racks are fully stocked. Ensure stock replenishment.
• Coordinate with Store supervisor and Sales Representatives team to provide excellent customer service (especially during peak times).
• Manage returns of merchandise and provide customer feedback to the Store Supervisor to improve products and services offered.
• Remember loyal customers’ names, sizes and preferences and maintain friendly relationships.