• Developing and sustaining long-lasting relationships with Chinese customers.
• Screening, recruiting, and training sales china desk Cambodia staffs.
• Calling potential Chinese customers to explain Bank’s products/services and encourage purchases.
• Answering Chinese customers' questions and escalating complex issues to the relevant departments as needed.
• Developing in-depth knowledge of Bank’s products/services.
• Maintaining an accurate record of all sales, scheduled Chinese customer appointments, and Chinese customer complaints.
• Collaborating with the brand and marketing strategy department to ensure that the Bank is reaching its target audience.
• Informing product developers of possible product improvements and changes to ensure that Bank’s products/services meet current market needs.
• Preparing cost-benefit analyses for prospective and existing Chinese customers to determine the most suitable purchase options.
• Analyzing competitors' products/services to determine product features, benefits, shortfalls, and market success.
• Perform other tasks as assigned by Management in-charge.