អ្នកគ្រប់គ្រងផ្នែកការពេញចិត្តរបស់អតិថិជន

About Company
Company Name
Website
www.ppcbank.com.kh
Adress
Phnom Penh Commercial Bank Address: Head Office 217 Norodom Boulevard Sangkat Tonle Basak Khan Chamkarmorn Phnom Penh.
E-mail
[email protected]
Phone
023 999 500
Location
ភ្នំពេញ
Job Review
Job Description
• Support for branch visiting and evaluation over customer service at all branches
• Make consolidated evaluation report for CS KPI branch performance quarterly
• Support for individual evaluation for each tellers regarding to the performance of customer service
• Support to monitor over lived chat and Facebook chat responsiveness for all call center staffs
• Support to monitor over voice record observation for all call center staffs
• Make consolidated evaluation report for CS staff performance at call center department
• Support to conduct service training for all tellers, loan staffs, other front and back office staff.
• Monitor customer service complaints and compliments from all channel (Call Center Department, Suggestion Box at Branch, Consumer Complaint Management Unit, QR Service Feedback)
• Support to solve all the complaint cases regarding to customer service with all related
• departments/branches
• Investigate and monitoring all branches through CCTV camera
• Support to innovate the concept of service training and updated material
• Additional main task assign by manager
Job Requirement
• University degree in Finance and Banking, hospitality or equivalent professional qualifications
• At least 3 year of working experience in financial industry, insurance or hotel and tourism
• High proficiency spoken and written of English
• Creative, dynamic, flexible, self-direct and self-motivated team player
• Committed, hard-working, and honest individual;
• Willing to work under pressure
Education
Bachelor Degree
Contract
Full time
Wage
Negotiate
Number of position
2
Both
2
Close Date
2022-08-22T19:00:00
Publish Date
2 years 10 months ago