• Customer service
o Ensures the delivery of brand promise and provides exceptional guest service at all times.
o Maintains positive guest and colleague interactions with good working relationships.
o Establishes a rapport with guests maintaining good customer relationships.
o Ensures the food and beverage division meets the hotel’s targets in the areas of guest satisfaction survey and customer audits.
o Operational
o Works closely with other outlet employees in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
o Works in a supportive and flexible manner with other departments, in a spirit of “we work through teams”.
o Seats takes orders and serves food and beverage to the guest according to the established sequence and procedures.
o Presents menu, answers enquiries and makes suggestions regarding food, beverage and service to restaurant guests.
o Clears and resets counters or tables after each course.
o Performs the function of the cashier as required.
o Verifies all credit cards presented by the guest before to validity of the card.
o Strictly adheres to all policies and procedures issued by finance about cashiering and cash handling.
o Have a thorough knowledge and understanding of all food and beverage items on the menu and the ability to recommend food and beverage combinations and up sell alternatives.
o Other duties
o Proficient in english (oral and written), other language is a plus
o Ensures high standards of personal presentation and grooming.
o Responds to changes in the food and beverage function as dictated by the industry, company and hotel.
o Attends training sessions and meetings as and when required.
o Carries out any other reasonable duties and responsibilities as assigned.