• Administration
o Records all occurrences of a security interest in the log book for the information of the security personnel and management.
o Customer service
o Handles all guest and internal customer complaints and inquiries courteously and efficiently, following through to ensure problems are resolved satisfactorily.
o Maintains positive guest and colleague interactions with good working relationships.
o Operational
o Patrols lobbies, corridors, guest floors and public areas and makes use of the i-guard system appropriately, while ensuring there are no fires, unsafe conditions, and/or missing or inoperative safety equipment.
o Assists any call for assistance via the command post intercom system at the entry/exit of car park b.
o Ensures that the hotel’s policy and procedures in key issuance are adhered to at all times.
o Ensures that the hotel’s policy & procedures on the issuance of security passes are adhered to for all visitors including suppliers, contractors, part-timers, employees etc.
o Ensures that tasks and duties listed for designated posts such as staff entrance, control room, patrol, grand & terrace wings’ lobbies and hotel driveway are professionally carried out at all times.
o Assists in the tasks assigned during hotel fire & evacuation situations.
o Ensures all fire exits are not obstructed at all times.
o Questions any suspicious character in a polite manner; refuses entry if the subject is not able to provide a reasonable reply; requests for assistance immediately if the situation arises.
o Ensures that employees follow all hotel, company and local rules, policies and regulations relating to fire and hazard safety, and security.
o Other duties
o Is conversant in the monitoring and managing the cctv surveillance system & electronic door lock system (cardex)
o Understands and strictly adheres to rules and regulations established in the employee handbook and the hotel’s policies concerning fire, hygiene and health and safety.
o Understands and strictly adheres to rules and regulations established in the employee handbook and the hotel's policies concerning fire, hygiene, health and safety.
o Ensures high standards of personal presentation and grooming.
o Responds to changes in the security function as dictated by the industry, company and hotel.
o Attends training sessions and meetings as and when required.
o Carries out any other reasonable duties and responsibilities as assigned.