• Financial Manage budget plan to make sure operation are link to company planed.
• Analyze and customize another expense Use existing resource with multi skill as much as we can
• Increase more productivities "Service + Products"
• Customer service Perform managerial tasks for department such as review of working time to ensure completion and accuracy, time off/sick requests, employee evaluations, and leading operating meetings.
• Training employees to keep them on the leading edge of the industry, providing them with the best tools to perform their daily
• Performing quality assurance with recent customer contacts to make sure their issues are resolved 100% and received quality, Investigation process to our competitor relate with Service Satisfaction.
• Responsibilities Handle escalated technical issues within the department, providing the best solution for the customer Ensure all tickets systems, system audits, etc. are being followed up on and kept current.,
• Revise existing programs to increase operating efficiency or adapt to new technological requirements, Track service visits, recoveries, and areas with consistent service issues to help determine areas with possible issues.
• Act as the liaison between Networking & Customer Care, escalating higher level problems to be resolved quickly, Getting the operational achievement report to analysis and improve action plan, Work with other departments to ensure operational consistency Improvement of process SOP to ONLINE customer