• Initiate ideas to develop the digital financial services to be modernized and competitive including strategies to launch in the market effectively and efficiently.
• Develop and enhance the existing, new digital financial services and relevant projects to ensure competitive advantage within the industry and meet the customer demands.
• Survey and desk research the competitors’ digital financial services of institution by overview the market of Bank/MDI’s digital financial services then strategizing and making the product to be competitive in the market demands.
• Facilitate testing in system for developing the digital financial services to insure the procedure is smoothly running and meet the business requirement for operations before launching in the market.
• Communicate and collaborate with relevant departments for developing program to and insuring to get the effective result of the project and LOLC business goals.
• Develop the report of digital financial services to support LOLC Management, NBC, auditors, social investors and other entities for analyzing LOLC business trend and growth.
• Report the digital financial services issues and missing points of policy, procedure, and materials are not fully for operations and collaborating with branches for solving problem and initiate idea for renovation.
• Build and strengthen relationship with corporate, SME, and individual clients to provide optimal customer experience and maximize sales opportunities.
• Perform other tasks assigned by Deputy CEO.