• Contributes in managing the end-to-end launching and enhancement of existing products or services to ensure that they are compliance with law/regulations, having enough risk protection tools, comprehensive, competitive and timely developed;
• Collects feedback from branches and competitors to analysis and give recommendations for ensuring the smoothness of policies and procedures implementation and product modification;
• Supports and solves the daily operation issues;
• Contributes in monitoring and tracking performance of each product to identify gaps and recommendation for further improvement to meet customer needs and expectation;
• Support team for training and refreshment of existing products and services training during pilot test / roll out to ensure the products and services are delivered with quality.