• Identify and analyze the main roots causing loan accounts to fall overdue and set recovery target, priority, and strategies to effectively solve those overdue loan accounts
• Manage and control all matters related to the delinquent loan accounts and regularly and constantly execute collections from those delinquent loan accounts based on the recovery policies and procedures
• Ensure that the appropriate actions are taken towards the objectives to fully recover the overdue amounts
• Monitor the overdue accounts on daily basis in the allocated queues and priorities with the effective use and analysis on recovery system and reports
• Meet with various clients in difficult situations to negotiate settlements of charged off loans and submit appropriate recovery documentation with the obtained appropriate approvals from the authorized management
• Facilitate collection activities through effective relationship with branch staff and management, responsible provincial office, and concerned departments as well as local authorities and the regulated governmental bodies
• Prepare regular reports on status of collections and home/business visits to the responsible overdue loan clients to related line supervisors on daily, weekly, monthly, quarterly, and yearly basis
• Report progress on the legal process if any legal proceeding is engaged