• First line support to all users on IT related queries
• Responsible to support in resolving incidents, requests of IT related hardware and software as well as internal system
• Resolve incident in ticket system, issue tracking and provide knowledge base on common issue
• Escalate and assign the issue to the responsible team
• Provide support to user within defined SLA
• Monitoring all connectivity, system availability, system resource, ATM, Security Camera and
• Provide preventative reports on any suspicious finding
• Inform to related team of any critical alert on monitoring system
• Follow AMK’s standard policies and procedures
• Report the incidents, requests, monitoring and suggestion to line manager