• Greeting and welcoming guests with registration
• Escorting guest to the room with explanation of hotel facilities, amenities and room directory.
• Personally and frequently verifies that guests are receiving the best possible service during check-in and check-out.
• Delivers the brand promise and provides exceptional guest service at all times.
• Provides excellent service to internal customers as appropriate.
• Be familiar with the hotel’s products and services and policies.
• Maintains positive guest and colleague interactions with good working relationships.
• Prepared bills and handled payments through cash, cheques and credit cards
• Verifies arrival and departure details and arranges luggage handling and transportation and other services requested by guests.
• Keep front desk tidy and presentable with all necessary material (pen, form, paper)
• Attention to detail
• Take up other duties as assigned (travel arrangements, schedules etc.)