Duties and Responsibilities:
- Manage overall issue activities and report issues or challenges to supervisor.
- Review, follow up pending tasks and consolidate weekly activity report.
- Communicate, answer and advice on appropriate actions to users per request/issue via telephone/email and other communication means.
- Administrate on FLEXCUBE core banking functionality, Complaint Sheet and Helpdesk Issue-Solution system.
- Follow up support result and feedback with all users at Head Office and branches.
- Assist in contact Off-Shore Team support to follow up urgent SRs and FLEXCUBE enhancement.
- Assist Finance Branch Support and related departments on system functionalities and testing.
- Ensure FLEXCUBE functionality set up guideline and Helpdesk Manual Operation (SLA) is followed.
- Perform other tasks as required by supervisor.