• Providing software application support under the supervision of the Senior Engineer.
• Performing analyses on software application functionality and suggesting improvements.
• Ensuring effective front-end and back-end functionality of applications.
• Consulting with the software development team, internal users, and clients to improve application performance.
• Establishing the root causes of application errors, and escalating serious concerns to the Senior Engineer.
• Documenting processes and monitoring application performance metrics.
• Providing front-end support to clients and colleagues in other departments.
• Test in-house system after released on UAT
• Simulation cases that are happened in the core banking system
• Review user management in the core banking and in-house systems
• Provide on-call, remote support, and electronic medium as required to support the users
• Prepare user guides for all system users
• Monitor ATM terminals, Servers, and Network devices