• To ensure staffing and human capacity development plans for the needs for human capital as per market expansion plans and to satisfy future needs for human resources to support future growths of the company’s business activities.
• To ensure that the branch has enough facilities, adequate number of employees and those employees are well trained, and all processes are in place to perform services for customers.
• Oversee overall performance and the quality of customer service on-and-off site to ensure customer satisfaction. Take remedial actions if weakness or issue is found.
• Ensure that all AMK channels are made available to customers and they are aware of them.
• Work out with branch management department to improve customer experience proactively or to keep up with ever-changing view of the customers.
• Lead team members to solving credit-related and operations-related issues and problems.
• Lead and monitor the implementation of policies, procedures, directives, etc., to achieve effectiveness and efficiency towards eliminating all kinds of operational misconducts and wrong doings.
• To make annual financial projections and cash budgets to effectively manage operational and financial costs.
• Do monthly, weekly, and daily cash flow projections and manage the actual cash flows to ensure sufficient cash for operations.
• Monitor the implementation of Finance policy, procedures, and instruction
• To develop annual sales target and action plans to achieve expected productivity and quality.
• Adopt the company’s strategies and formulate techniques for implementing the strategies to penetrate markets in the branch's operational areas.
• Distribute sales targets to sales team members and engage them to deliver outstanding performance for their own and high profitability for the branch.
• Build and maintain close relationships with prospects, clients, and local authorities.
• Pinpoint business opportunities in existing and new operational areas and bring forward to management for formulating specific business strategies.
• Observe market trends to better understand competition and to identify threats.
• Lead and monitor the implementation of Administration policy, procedures, instruction, etc.,
• Monitor the use, control, and maintenance of IT systems and equipment to ensure efficiency and security of the company’s database and operations.
• Regularly review progress of work and to share information in a roundtable way in order to create an effective form of communication within the branch.
• Participate in meetings with middle and senior management regularly or occasionally as required.
• Make various types of report available to oneself and supervisors
• Ensure good working environment at workplace, staff members have good relationship with one another, good liaisons with local authority and other stakeholders.