• Staying up-to-date on the latest process and IT advancements to automate and modernize system.
• Prioritizing initiatives based on business needs and requirements.
• Proper solution document of process flow analysis, System requirement specifications, gap analysis and resource estimation.
• Serving as a liaison between stakeholders and users.
• Work with Business Analysis Manager, Tech Leads to improve the internal processes and drive
• Efficiency and productivity.
• Adhere to all QA processes and procedures. Assist in identifying and implementing new process improvements.
• Assist the development teams with proper QA of solutions given before deployment to User acceptance testing.
• Prepare Guidelines for User acceptance testing for the end users.
• Provide training if required for the testing teams.
• Perform any other tasks assigned by BAM, Head IT or CIO.