• Provide IT support to customer, mainly related to internet service
• Assist troubleshoot networks, internet connectivity in the customer site or the company
• Install, configure, and maintain internet connection, network cabling, and other related equipment, and devices, adds or upgrades hardware and software and configures wireless access point, router with wireless and related equipment
• Implement network security and provide technical support to customer, anti-virus updates, managing host security and other related PCs.
• Configure e-mail client and provide technical support for our customer (Anti-Virus, Spam protection and scanning, and other related e-mail)
• Travel to customer site to install/configure modem/device & solve other related internet issues
• Customers’ site survey and draw diagram, included laying cable
• POP maintenance

• Control outsource team for good quality on laying cable, must check spared cable & splitter box on customer’s pole & must note clearly spared cable meters to make sure outsource team has spared cable on pole properly.
• Draft map drawing with clear numbers of pole for reference
• Survey by Google Earth and by on site (walk and measure the cable length & sketch cable route by hand)
• Can splice fiber in ODF, closure, splitter, fix backbone/customer link, test signal from POP/splitter/customer site and use OTDR in order to measure the distance on laying cable.
• Can lay optical fiber cable and attach on EDC/TC poles both overhead and underground.
• OSP Engineer has to perform jobs following work flow & work instruction from CTO & OSP Manager such as:
o Complete new installation case on time, complete survey case as requested,
o Work closely with NOC, TS, CS & Sales Team,
o Responsible for all maintenance cases on time,

To join with IT team for build website and system

• Correctly record and label all received PC/Laptops/other hardware and its physical conditions and packaging and properly store them in appropriate/assigned space
• Assess software issues and recommend solution and service pricing
• Install software and troubleshoot software issues for customers at both AnAnA Service Center and outside
• Consult and ask for advices from Software Supervisor in case of meeting difficult software issues or difficult operational issues
• Properly pack the repaired laptop/PC/hardware and give to Customer Service Team
• Prepare and send daily/weekly/monthly report to Software Supervisor

Duties and Responsibilities:
- Monitor on Enterprise Service Bus (ESB) performance.
- Install and configure ESB software as per requirement.
- Administrate and manage the existing Web Services & APIs and troubleshoot.
- Design services process flow to support with system integration or third-party system.
- Develop & deploy new webservice and API for new business requirement.
- Work with support team to solve the database issue.
- Administrate on security of all webservices & APIs and perform regular securities monitor to identify any possible intrusions.
- Implement the Disaster Recovery, Data Continuity Plan.
- To complete the tasks assigned by management and establish the activities plan.
- To ensure all services are high security, high availability and ensure services is running 24/7 without interruption.
- Perform other duties will assign by management.

Duties and Responsibilities:
- Develop user guide and guideline regarding to Payment services.
- Develop application as java or asp.net to support Payment system.
- Find out any negative activities in operation Payment service as well as non-compliance of policies, forms’ completion, or any other further mistakes in branches/merchant.
- Assist control in all aspects of local Payment operations by providing support to assigned branch Payment personnel.
- Perform Payment systems audits.
- Assist in implementation and ongoing training. Coordinate personnel transitions that may be needed to support the system and/or process.
- Perform other tasks assigned by supervisor.

Location: Head Office-Phnom Penh
Report to: Head of Channel Banking Department
Deadline: 24-May-2020

Duties and Responsibilities:
- Provide support and ongoing monitor on Mobile Banking services including operations and risk identification to minimize down-time and to identify suspicious subscribers /transactions.
- Provide assurance on proper business process in operating Mobile Banking services including daily activities of operational staffs, compliance to policy and procedure, and other requirement.
- Provide assistant control in all aspects of local mobile operations.
- Perform Mobile system audit.
- Assist in system implementation and ongoing training.
- Contribute in developing user guide and guideline for Mobile Banking services.
- Other tasks assigned by supervisor.

Location: Head Office-Phnom Penh
Report to: Unit Manager of CBS for IT Service Management
Deadline: 24-May-2020

Duties and Responsibilities:
- Manage overall issue activities and report issues or challenges to supervisor.
- Review, follow up pending tasks and consolidate weekly activity report.
- Communicate, answer and advice on appropriate actions to users per request/issue via telephone/email and other communication means.
- Administrate on FLEXCUBE core banking functionality, Complaint Sheet and Helpdesk Issue-Solution system.
- Follow up support result and feedback with all users at Head Office and branches.
- Assist in contact Off-Shore Team support to follow up urgent SRs and FLEXCUBE enhancement.
- Assist Finance Branch Support and related departments on system functionalities and testing.
- Ensure FLEXCUBE functionality set up guideline and Helpdesk Manual Operation (SLA) is followed.
- Perform other tasks as required by supervisor.