• Engage and approach all district branch managers and provincial branch manager to discuss and explore practical technique and strategies to incorporate into the plan.
• Formulate plan of detail actions of written off loans from previous and current years.
• Set out the detail actions and target of WO recoveries down to all the concerned client service officer.
• Identify and assess a recovery likelihood of WO clients, rating Low, Medium, or High
• Coordinate with CO to identify WO clients and classify them into four different categories according to combination of their willingness to pay and capacity to pay.
• Home visit all WO clients
• Report the status of loan recovery progress and challenges to direct supervisor
• Share recovery experiences and lessons learnt to CCO, and CO to get them better knowledge and understood for improving the loan assessment in the next loans made/originated
• Seek ways to continuously improve performance and productivity on the job
• Build close relationships with key local authorities and other involved stakeholders (COs, CCOs) to collect written-off loan.
• Build and maintain good relationship with peers, subordinates, supervisors, and partners.

• Regular monthly check-ins on overdue accounts – keep updated on all overdue accounts
• Make Calls to Clients with overdue accounts – work closely with PLB branches; attempt to locate & contact clients, primarily over the phone, in order to talk with them about their debts, which includes calling customers at home, at work & on their mobile phones.
• Negotiate Payment Schedules - negotiate payment plans & payment schedules that suit current financial situation while still satisfying the debt.
• Advise Customers - on various payment options. If no payment agreement can be reached, customers are informed of further actions that may be taken to collect overdue debts.
• Maintain Customer Files - keep customer files updated, recording times & dates that contact has been made, noting information that customers have received about their debt.
• Prepare Statements - which will be given to credit departments & other institutions when customers fail to meet their payment agreements or when no payment agreement can be made
• Write Letters - to customers to inform them of their debts. When customers fail to meet their payment obligations & fail to make payment agreements, Collection Officers will write letters to credit agencies, insurance companies, lawyers & customers’ employers to collect debt without the customer’s aid
• Answer Phones - answer incoming calls from customers & other individuals
• Follow up with PLB panel of lawyers – to carry out necessary legal actions to recover debts & loans
• Perform any & all related duties that may be required from time to time

• Train the asset backed team on sale strategies and techniques.
• Prepares and leads special promotion plans for car selling.
• Assigns asset backed credit officers to visit car and motor dealers.
• Provides the sale strategies to branches such as sale promotions through marketing activities in potential villages, communes, schools and factory zones to attract the new and existing clients.
• Pushes and leads asset backed Credit Officers, head Credit Officers, and Branch Managers to make a good relationship with dealers closely.
• Visit branches and support in pushing sale asset backed finance.
• Conduct the field visiting, direct and guide staff, BMs on how to achieve plans.
• Visit car dealers for making good relationship for getting more inquiries
• Calls to follow up and receive the calling with asset backed Credit Officers, head Credit Officers, and Branch Managers for sale consultations, obstacles and solutions.
• Perform other tasks assigned by Head of Asset Backed Department.

• Prepare business plan and target.
• Set up business strategy and marketing program to fulfill the target and plan.
• Preparing policy and procedure for loan.
• Develop products and services.
• Establishing and maintaining effective relationships with new and existing customers.
• Resolving customer problems and complaint.
• Responsible for monitoring staff’s customer interaction to ensure customer focused behaviors/service standards are followed. Provides appropriate training when necessary.
• Ensure that regulatory compliancy standards are met.
• Monitor/provide training on products and service for new staffs and update.
• Negotiate rate and charge with customers.
• Analyze all credit proposals of clients and recommend to Credit Team for approval.
• Manage and control for full principal and interest collections.
• Manage and control NPL cases.
• Prepare weekly/monthly/yearly report for management.

• Prepare business plan and target.
• Set up business strategy and marketing program to fulfill the target and plan.
• Preparing policy and procedure for loan.
• Develop products and services.
• Establishing and maintaining effective relationships with new and existing customers.
• Resolving customer problems and complaint.
• Responsible for monitoring staff’s customer interaction to ensure customer focused behaviors/service standards are followed. Provides appropriate training when necessary.
• Ensure that regulatory compliancy standards are met.
• Monitor/provide training on products and service for new staffs and update.
• Negotiate rate and charge with customers.
• Analyze all credit proposals of clients and recommend to Credit Team for approval.
• Manage and control for full principal and interest collections.
• Manage and control NPL cases.
• Prepare weekly/monthly/yearly report for management.

• Assist manager/ assistant manager to analyze all credit/extension proposals of clients.
• Assist manager/ assistant manager to make sure all credit policies, procedure and regulatory compliancy standards are meet.
• Assist manager related to CBC Report
• Promote and sell the bank products and services.
• Establishing and maintaining effective relationships with new and existing customers.
• Provide training on products and service for new staffs.
• Prepare weekly/monthly / yearly report for management

• Assist Manager to fulfill the assigned task
• Assist Manager to prepare internal policy, guideline, and procedure of the team.
• Cooperate with Credit Team in analyzing and identifying credit risk to client proposal.
• Workout with Credit Team to review and rescore for any change of client risk disbursement to client.
• Mater related to planning, promotion, management, reporting of following-up credit management system.
• Matters related to management and supervisor of rule, guideline, field manual on follow-up credit management.
• Matters related to management and improvement of follow-up credit management process.
• Matter related to loan write-off, and collection delegation duties in general.
• Metter related to management and disposal of assets acquire for repayment of loan.
• Matters related to implementation of legal proceeding for loan collection