• Maintain all computers and electronic devices;
• Provide timely and effective technical support on the day-to-day of IT operational works;
• Provide network access to teachers, and staff as well as assist them regarding all IT subject matters;
• Solve the troubleshoots and other issues related with computers and electronic devices as requested;
• Install and configure the computer hardware, software, operating systems, and applications;
• Deal with computer hardware and software such servers, printer, sound systems, lighting systems, network devices utilities, including virus cleaning;
• Test and evaluate the technological devices;
• Provide the recommendations about accessing information and purchasing of technology resources;
• Provide the training and support to new users of existing technologies;
• Adapt with workplace environment and quick learn the new technologies;
• Other technical tasks will be assigned by Supervisor.

• Learn and try to understand Core Banking system configuration and functionality.
• Attend the training needed or assigned by managements and help to support end-user.
• Test new software release (participating in quality control team).
• Participant with MIS team to produces reports to appropriate management personnel.
• Join develop reports and core-banking support with MIS team.
• Installs system software upon instructions from manager or another request.
• System back-up/restore scheme; and other tasks assigned by managements.

• Main Responsibilities:
o Managed and Design new project proposal
o Managed Cyber Security System.
o Managed and Configure Firewall and Policy (IP, URL, Application, and DNS).
o Managed and Configure Cloud Server (VPS, Dedicated).
o Managed and configure Linux System (System, Security, and Monitor).
o Managed and configure Web Hosting, Email Hosting.
o Managed and configure QuickBooks, Storage Server, ERP, and HRM.
o Managed and configure End Point Security System.
o Managed and configure Hypervisor (vSphere and vCenter).
o Managed and configure Disaster Recovery Plan (Network Infrastructure and Server / Cloud).
o Lead and training Team work on existing system and new project.
o Up to date IT Policy, Procedure and Audit, Procedure to make sure all network and system is working properly and high security.

• A typical week for you with us could look like this: Start and preparation for the Sound check and Set up
 Saturday for the youth celebration from afternoon till the evening.
 Sunday morning for the kids church.
 Sunday afternoon and evening for the adult celebration.
 Set up for any team meeting and discovering course.Planning the team of volunteers for all celebrations happening during the week regularly.
o Studio recording and editing for all the church ministries that needed.
o Maintenance/manage the storage to keep it tidy and clean.
o Managing the technic staff and volunteers (contact/follow up)

• Translate business requirements to technical documents in accordance with agreed templates;
• Take ownership to ensure high quality and timely delivery of multiple configuration, customization and developments in accordance with related development plans;
• Participate in project implementation assigned by Manager;
• Test software to ensure the code is correct and fix (debugging) errors where they occur; rerun and recheck the program until it produces the correct results;
• Recommend improvements to existing core banking system technical and business processes in order to meet requirements;
• Develop customizations and interfaces in the Core Banking System in conformance with development standards;
• Work with simplification and data teams to enhance end user experience and client insights;
• Collaborate closely with the quality assurance team to ensure the work before moving to user acceptance test;
• Participate in the designing and planning the projects in conjunction with the external partners, other IT, and business users.
• Make sure the long-term solutions are provided within the SLA on the Core Banking System;
• Develop, implement and document systems in internal methodology, processes and procedures for software development adhering to ISO & SDLC standards.

• Provide Ms. SQL server and Oracle database services to users like Start/Stop and monitor database services for 24/7 service running in DC and replication or active for database recovery at DR site, Restore and Backup data for user request environments.
• Support IT Operation for problem troubleshooting the root cause when thing goes wrong during daytime and Core Banking System Close of Business (COB) process by database service.
• Ensuring of no unauthorized user access to databases by Creating, Deleting, Granting and Revoking of database user privilege, Regular Maintain and review user matrix of databases with sign-off.
• Data consistency check, test and deploy the updated security patches.
• Performance analysis including system resource management, indexing, configurations, and tuning-up.
• Request support from vendors to get solution, recommendation for the best performance and stabilization CBS and other databases running.
• Regular archive history data, resize database, monitoring database services, log files, storage size, and other routine works of Oracle and Ms. SQL Server.
• Trace and report the statistic increase of Oracle database, storage capacity planning to support data growth in 3 to 5 years, and provide storage hardware sizing for budgeting.
• Daily review backup and restore database and allocate to the defined places.
• Mastering on the database upgrade and data migration projects.
• Involving in the application projects to support the database setup, configurations, user creations
• Be able to setup Ms. SQL Server and Oracle 12c clustering and disaster recovery active - active or active standby as preferable.
• Develop, document and implement T24 backup, restoration and recovery procedures and processes, ensuring proper scheduling, verification, cycles, media, retention, log, copies and storage have been applied.

• Implements and reports on production systems and service operations (Mobile Banking, Mobile Financial Services [MFS], ATM Switch, related reporting system), processes and procedures, problems, incidents and escalation management, adhering to information security and ITIL standards to offer proactive, secure and high-quality services;
• Monitors services, MFS, ATM Switch and reporting system KPIs, and reports on exceptions and corrective actions initiated;
• Troubleshoots problems and proposes solutions for issues related to production systems, validate with respective manager before applying the validated solution;
• Provide 2nd level technical support and collaboration with 3rd level support to MFS, ATM Switch and reporting system and interface with TEMENOS for vendor support to resolve issues based on agreed internal and external SLAs.