• Oversee all lending activities of the branches to grow micro loan portfolio.
• To manage loan quality, to monitor loan performance and to ensure lending approval process of auto loans and digital lending efficient and faster.
• To design the flow and process of Loan Origination System (LOS) for branches implementation.
• To collect and analyst Loan Proposals before submit to Micro & MSME Lending Division for final approval

• Real time transaction monitoring and call follow up, inform and verify with cardholder for new transaction and suspicious transaction.
• Communication with card holder to provide them with preventive measures to protect the safety of using their card online to prevent any fraudulent activities.
• Identify and investigate the methods and processes used in fraudulent activities.
• Develop and implement fraud transaction monitoring rules to detect unauthorize and to prevent any fraudulent transactions.
• Detect, prevent and control card related to fraud losses.
• Develop and redefine procedures to minimize the risk of exposure.
• Recommend to senior level any rules that help to prevent any fraudulent activities.
• Process card transactions and cancel authorization as requested by cardholder.
• Perform Card Operation Block, Unblock, Authorize, Cancel Authorize as requested by cardholder and if any fraud activities.
• Participate in system testing and evaluation to ensure system is working as expected and valued as it is.
• Monitor the related system connection to ensure system is working properly and alert to responsible people for their further actions.
• Provide weekly, monthly, quarterly and yearly report to manager with recommendation.
• Other Tasks are assigned by Manager.

• To liaise with panel solicitors for initiation of legal action on hardcore delinquent accounts/Non-Performing Loans, follow up of litigation process and attend to the court hearing.
• To ensure periodical reports are submitted to the regulatory/Head Office with highest level of accuracy before the deadline.
• To maintain harmonize working relationship with fellow colleagues, to guide the junior staff and to inculcate teamwork within the department/section.

• Assist Manager to fulfill the assigned task
• Assist Manager to prepare internal policy, guideline, and procedure of the team.
• Cooperate with Credit Team in analyzing and identifying credit risk to client proposal.
• Workout with Credit Team to review and rescore for any change of client risk disbursement to client.
• Mater related to planning, promotion, management, reporting of following-up credit management system.
• Matters related to management and supervisor of rule, guideline, field manual on follow-up credit management.
• Matters related to management and improvement of follow-up credit management process.
• Matter related to loan write-off, and collection delegation duties in general.
• Metter related to management and disposal of assets acquire for repayment of loan.
• Matters related to implementation of legal proceeding for loan collection.

• To Promote all bank’s product and services to either new customer or existing customer
• Set up business strategy and marketing program to fulfill the target and plan
• Preparing loan document follow policy and loan procedure
• Develop products and services according to the customer need
• Establishing and maintaining effective relationships with new and existing customers
• Resolving customer problems and complaint
• Responsible for monitoring staff’s customer interaction to ensure customer focused behaviors/service standards are followed
• Ensure that regulatory compliancy standards are met
• Negotiate rate and charge with customers
• Analyze all credit proposals of clients and recommend to Credit Team for approval
• Manage and control for full principal and interest collections
• Manage and control NPL cases
• Prepare weekly/monthly/yearly report for management

• Supporting team in promoting the bank’s products and services specifically non-loan products which include deposit, remittance, card, mobile banking, internet banking, etc.
• Implementing marketing strategies in order to sale the bank’s products and services
• Assisting team members in communicating with customers to ensure their application is smoothly processed both in the bank’s premise and offsite
• Communicating with related department/team to ensure the smooth process of product registrations from customers.
• Supporting and handling customers’ inquiries related to the bank’s products and services particularly non-loan product
• Monitoring the Sale Support Team’s performance to ensure that the performance of the team members is achieved as per the target.
• Providing good service and communication with the potential and existing clients.
• Maintaining close communication with the customers to ensure the better service is provided.
• Supporting and providing weekly/monthly training to Sale Support team on the products and services information.
• Handling clients’ issues relating to the bank products and take a prompt action to solve the problem Handling other tasks assigned by Manager.

• Promote and sell the financial products (loan and non-loan) to clients
• Help customer by answering questions and responding to any requests
• Collect client information, prepare and submit loan documents for assessment
• Analyze and interpret financial statements of borrower’s business, cash flow, and family status in order to access the repayment capacity and financial soundness of the borrowers
• Conducts sit visit of secure collateral and valuate the collateral value by follow guideline
• Training and Educating the credit rule and policies strictly to borrowers before processing the loan documents
• Network to improve the presence and reputation of the branch and company
• Performs other various duties as assigned