• Credit Risk Management:
o Interact with Internal Audit, Compliance and Credit Assessment Department to reviews and examination operation risk
o Analyze the root cause of operation problem and finding the strategic resolution
o Review the current loan operation process and propose to change if necessary in order to improve efficiency of loan operation
o Coordinate with legal consultant in order to improve current document
o Build up good relationship with operational club’s members, and BM to minimize risks
o Operation and Loan Portfolio Management:
o Manage the daily operation of the department in an efficient and effective manner
o To achieve setting plan of Credit department on time and develop a tool to measure effective work of Credit officers, TLs and BMs in order to keep the good quality of loan disbursement
o Communicate with management team to coordinate and monitor loan document
o Establish and maintain good environment work with an efficient and productive result within the department and branches based on good relationship with them
o Prepare monthly and annually loan disbursement plan and delegate it to each branch
o Support and assist branches operation
o Marketing and Communication:
o Develop report for supervisor
o Conduct marketing research, competitor survey and client satisfaction survey
o Develop new product and modify existing product fit to client need and based on real situation of financial market
o Prepare the advertisement strategic plan, and delegate to the related department
o Ensure the good relationship with all staffs
o Staff Management:
o Provide a leadership role model to Credit department staff and branch which including training and evaluate staff performance
o Supervise branch manager
o Formulate work plan for subordinate staff
o Ensure staff professional development in Credit department
o Give verbal or written blame or admiring the bad/good staff performance within the Credit department then report to CEO/Director.
o Planning and Policy Development:
o Prepare and propose to modify the policies and procedures documentation for the Credit department
o Fully comply with relevant policies and procedures of BNKC and follow by Cambodia Law and Regulations

• Assist in providing administrative services to support the whole LOLC operations.
• Assist in preparing and keeping all administrative documents in an orderly manner.
• Stick inventory code on all assets purchased.
• Prepare item delivery to LOLC branches.
• Take quote(s) from suppliers.
• Perform other tasks assigned by manager.

• collaborate closely with other related departments to design and organize a research project
• work closely with other related departments and own team to oversee fieldwork, quality, responder quotas, etc.
• oversee Executive Interviewers and other fieldwork employees ensure proper data collection, quality control processes, and accurate documentation (field progress reports, call-sheets, quality control forms, etc.)
• do pre-fieldwork meetings with Client Management Group on client needs, questionnaire format/logic, and project timelines
• prepare questionnaires, pilot tests, and debrief sessions in Phnom Penh and provinces
• proactively detect and resolve field execution difficulties.
• notify the Field Management Group Head of difficulties impacting project completion.
• keep accurate project cost records.
• work with the manager to evaluate and update reporting templates to increase quality and usefulness
• follow IRL's Quantitative Fieldwork Manual
• represent IRL to Executive Interviewers and Team Leaders
• Involve in hiring Team Leaders and Executive Interviewers

• RESPONSIBILITIES AND DUTIES:
o Sales: Generate Sales and meet targets
o Sales & Marketing Strategy: Prepare effective sales & marketing strategy that adhere to budgets
o Recruitment & Training: Help recruit and train sales & marketing teams to the excellence
o PR: Develop strong Public Relation & Networking with B2B, other school and community, etc.
o Brand Awareness: Create consistent powerful branding awareness and objectives
o Solutions & Product Expansion: Expand product lines and services with better solutions
o Business Development & Expansion: Responsible for business analysis, expansion and development
o Events: Organize school events and other marketing related activities to generate sales
o Meeting: Organize & facilitate meetings, conferences, and other special events (notation, agenda, room set up including desks, chairs, slide, projector, water, snacks, and clean up after meeting)
o Advertising: Design print ads and publication, Oversee creation and delivery of press releases, advertisements, and other marketing materials.
o Social Media: Create a strong Social Media to boost consumer’s engagement & sales via Facebook, Instagram, YouTube, etc.
o Promotion: Propose effective promotion strategies & tools to boost up the enrollment & sales
o Customer Survey & feedback: Gather and analyze customer feedback internal & external
o SWOT Analysis: Conduct SWOT Analysis as needed to ensure the growth of the market share and stay competitive in the business arena
o Reports:
o Competitor analysis including price, product and strategy (termly, semester, yearly)
o Students enrollment and dropped out (daily, weekly, monthly, termly, semester, yearly)
o suggestion box and survey (daily, weekly, monthly, termly, semester, yearly)
o Daily operation services (daily, monthly, termly, semester, yearly)
o Customer daily visit report (daily, monthly, termly, semester, yearly)

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