• Develop work plan for service delivery team;
• Manage day-to-day operation of service delivery and team performance;
• Manage and monitoring on the escalation process to next level support;
• Manage and monitoring of the response and resolution SLA on incident and service request to ensure meet with agreed SLA;
• Prepare internal control report that align with key risk indication;
• Measurement of team work and customer satisfaction report;
• Helping service delivery team with problem solving to ensure effectiveness and efficiency of working;
• Analyst the root cease of incident in order to provide solution and moving to next level support;
• Troubleshooting and provide correct analyst action;
• Follow up with customer to identify area of improvement;
• Drive and manage proof-of-concepts for automating T24 services and submit results to Deputy/Head of department and other related stakeholders for validation;
• Coordinate with Application Development and Application Support units on release management and code/application promotion ensuring accurate and timely deployment;
• Manage the installation of patches and T24 version upgrades, maintaining the system at the correct version level based on product feature offerings, and issue resolution needs;
• Develop daily, weekly, monthly reports in order to produce more productivity of service delivery team;
• Develop service request and process flow enhancement to provide better customer experience.

• Innovatively design User Experience and User Interface (UX/UI) including process flows, information architecture, wireframes, storyboards, and assets preparation;
• Work closely with digital product team to analyze new digital products requirements to ensure UX/UI design are met with requirements and provide best customer experience and satisfaction. Conduct user usability testing, stakeholders interview to obtain creative feedback for design adjustment/finalization;
• Collaborate with related stakeholders throughout the design and development process to successfully go from initial products development stage to official launch and be able to deliver based on project timeline;
• Prepare proposal and present the designs to management and various stakeholders;
• Prepare the design documents to provide to development teams for implementation;
• Lead/execute UAT on the UX/UI part before moving to production;
• Create and maintain design guideline for all the digital products to ensure consistency across platform;
• Frequently collecting feedback from branches, clients, stakeholders for existing products design improvement and up to date with the market trend.

• Understand HR processes and able to recommend the HR reporting or dashboard that require for HR operation;
• Understand the HCM system in order to compile HR data and matrices as well as payroll input;
• Design and develop reporting tool as well as dashboard per business requirement;
• Provide HR report and data analysis to management for decision making;
• Manage HR reports as monthly, quarterly, yearly and work with related team to consolidate those reports and on time submit to relevant stakeholders;
• Run regular management control over HR data and reports issues to be corrected;
• Collect related data from external market and analyze their practices for making recommendation to management;
• Contribute to system decision making, scoping, arranging HCM project in support of the overall HR strategy;
• Participant in various HR projects and delivers the source data for the analysis in the project;
• Perform audits on HR processes and documents, including hiring, termination of service, and payroll administration, when required;
• Others task as assigned by line manager.

• Provide guidance and input on business unit restructures, workforce planning and succession planning;
• Drive branch network recruitment and E2E hiring process;
• Coordinate process and consolidate result of performance discussion to ensure fairness, alignment with business objectives, and performance curve;
• Provide performance management guidance and participate with line management to implement staff performance recognition program;
• Work in collaboration with L&D to identify gap analysis on staff skills and training in order to improve staff capacity, and enhance high performance;
• Facilitate and provide consultation in promotion, demotion, transfer, career rotation, career mapping and staff recognition in order to ensure the fairness and alignment with internal guidelines;
• Lead retention intervention and conduct exit interview;
• Conduct employee engagement to understand about staff feeling, career interest, and business challenge and performance;
• Analyze information and feedback regarding to people or business issue and work with concern management to find proper solution;
• Validate documents and information on staff loan process, data validation in ESS, create new staff information in HRIS;
• Monitor and consult on labor law to branch management, liaise with labor inspection to ensure legal compliance;
• Ensure that all regions and branches are fully complied with Cambodia Labor Law / related regulation;
• Oversee market change related to benefit and business status;
• Create regular reports including weekly plan and achievement, monthly reports, and data analysis.

• Raise funds (borrowing) from both international and local lenders based on budget plan;
• Manage relationships with lenders/banks for better fund opportunities responding to the company’s expected timeline;
• Maintaining lender pipeline on a monthly/weekly basis to update fund status and action toward disbursement date;
• Manage internal and external processes including loan agreements and relevant documents to ensure on-time fund drawdown;
• Facilitate the meeting and requirement from the lender upon request with the relevant departments;
• Provide and submit lender reports and financial covenant reports to lenders;
• Corporate with the relevant departments to collect information as lenders require;
• Complete and set up related reports and prepare lender-related reports;
• Respond toward KYC or Due Diligence requests from lenders and counterparties;
• Book the loan repayment schedule and related transactions into the core banking system;
• Reconcile borrowing balance on a monthly basis;
• Monitor and process the borrowing repayment to creditors as per schedule in a timely manner

• Manage the maturity of assets and liabilities looking forward to ensure that the company can meet all obligations in the next 12 months period and provide effective recommendations for critical decision making by committee;
• Analyze assets and liabilities management reports to ensure the company is not exposed to financial risk and provide recommendations for maximizing profitability to ALCO to support its decision making;
• Develop/revise assets and liabilities management policy to maximize net interest income and minimize risks due to mismatch between assets and liabilities;
• Analyse funding and lending costs to provide recommendations for critical profit enhancing decisions by ALCO;
• Improve processes and tools with the automation so can produce reports to ALCO for information and timely decision;
• Develop and analyze savings volatility by product type and currency to manage or forecast savings stability for the company;
• Analyze savings withdrawals before and on maturity by product type and currency to know the percentage of monthly withdrawals to ensure the company has enough liquidity to support normal requirements, plus a buffer to reduce the likelihood that liquidity falls below these;
• Organize monthly ALCO meetings to assess the company's balance sheet and take appropriate action;
• Prepare PowerPoint presentations on asset and liability management for ALCO meetings and provide recommendations to support the committee’s decision making;
• Draft ALCO meeting minutes for validation by the committee and circulate it to all relevant departments so they can take necessary action.

• Translate business requirements to technical documents in accordance with agreed templates;
• Take ownership and ensure high quality and timely delivery of multiple configuration, customization and developments in accordance with related development plans;
• Participate in project implementation assigns by Manager;
• Test software to ensure the code is correct, fixing ('debugging') errors where they occur, and rerunning and rechecking the program until it produces the correct results;
• Recommend improvements to existing core banking system technical and business processes in order to meet requirements;
• Develop customizations and interfaces in the Core Banking System in conformance with development standards;
• Working with simplification and data teams to enhance end user experience and client insights;
• Collaborate closely with the quality assurance team to ensure the work before moving to user acceptance test;
• Participate in the design and planning of projects in conjunction with the external partners, other IT, and business users;
• Responsible to make sure the long-term solutions are provided within the SLA on the Core Banking System;
• Develop, implement and document systems, the internal methodology, processes and procedures, for software development adhering to ISO & SDLC standards.

• Translate business requirements to technical documents in accordance with agreed templates;
• Take ownership and ensure high quality and timely delivery of multiple configuration, cusotmization and developments in accordance with related development plans;
• Participate in project implementation assignes by Manager;
• Test software to ensure the code is correct, fixing ('debugging') errors where they occur, and rerunning and rechecking the program until it produces the correct results;
• Recommend improvements to existing Enterprise Service Bus, Mobile Banking Backend and APIs and business processes in order to meet requirements;
• Develop customizations Enterprise Service Bus and Integration Systems in conformance with development standards;
• Collaborate closely with the quality assurance team to ensure the work before moving to user acceptance test;
• Participate in the design and planning of projects in conjunction with the external partners, other IT, and business users;
• Responsible to make sure the long-term solutions are provided within the SLA on the Enterprise Service Bus and Integration Systems;
• Develop, implement and document systems, the internal methodology, processes and procedures, for software development adhering to ISO & SDLC standards.

• Translate business requirements to technical documents in accordance with agreed templates;
• Take ownership and ensure high quality and timely delivery of multiple configuration, customization and developments in accordance with related development plans;
• Participate in project implementation assigns by Manager;
• Test software to ensure the code is correct, fixing ('debugging') errors where they occur, and rerunning and rechecking the program until it produces the correct results;
• Recommend improvements to existing frontend development and business processes in order to meet requirements;
• Develop all frontend including mobile and web in conformance with development standards;
• Collaborate closely with the quality assurance team to ensure the work before moving to user acceptance test;
• Participate in the design and planning of projects in conjunction with the external partners, other IT, and business users;
• Responsible to make sure the long-term solutions are provided within the SLA on the Enterprise Service Bus and Integration Systems;
• Develop, implement and document systems, the internal methodology, processes and procedures, for software development adhering to ISO & SDLC standards.

• Cash collect payments from customers according to term agreement.
• Provide professional service to customers by phone and face to face.
• Prepare the monthly report and submit it to the manager.
• Respond to customer inquiries & resolve complaints.
• Find and contact new customers to promote and sale service
• Improve/Develop daily work with a creative idea
• Cooperate with related departments
• Other tasks that may be assigned by the department manager.